RETURNS OR EXCHANGES
- All our products are custom printed just for you. So we do not accept returns or exchanges due to size. Please check size chart before ordering.
- However if there are any issues with the product, please message us and we will replace it as soon as possible.
- We do not accept exchanges or cancellations.
- But please contact us if you have any problems with your order.
- All items may take up to 10 days, excluding weekends and holidays to process and ship.
- Once shipped, it may take up to 7 business days domestically and 30 business days internationally to receive your order.
CUSTOMS AND IMPORT TAXES
- Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.
For clarification, we will not grant a refund, credit your account, or replace a printed product unless
- the product was misprinted
- the product was damaged (excluding damages during delivery)
- the product does not match the fulfillment information (e.g., the printed image is incorrect or placed incorrectly, the product is the wrong size, color, or type, etc.).
We have the sole discretion to grant a refund (including the refund method), credit your account, or replace a printed product. In order to request a refund, credit, or replacement, you must send a photograph and a brief explanation of the problem to PYGear via email at email@example.com within 30 days of delivery.
For clarification, we will not grant a refund, credit your account, or replace a printed product solely because:
- it was unsatisfactory for any reason (excluding the matching of the provided fulfillment information)
- the shipping provider did not complete delivery/the delivery was late
In such cases, you must place a new order, or the recipient of the individual order must attempt to resolve the delivery dispute with the shipping provider.
Contact us for questions related to refunds and returns or anything else you want to know.